Glen Rogers Instructional Designer

Healthcare/Medicare

Telecommunications/Cust. Svc.

HR/Leadership/Workday

Extensive experience developing Instructor-Led Training (ILT), eLearning courses, and performance support resources within the healthcare and Medicare space. Proven ability to translate complex regulatory requirements, including CMS guidelines and Medicare policies, into engaging, learner-centered training solutions that drive compliance and operational excellence. Developed training resources supporting data migration initiatives from existing systems into Salesforce Health Cloud. Proven ability to translate complex Medicare data, including data mapping, cleansing, validation, and system integration, into clear, role-based training for clinical, operational, and administrative users.

HR/Leadership/Workday

Telecommunications/Cust. Svc.

HR/Leadership/Workday

Demonstrated experience developing Instructor-Led Training (ILT), eLearning courses, and performance support resources focused on Human Resources, leadership development, and Workday systems. Proven ability to design engaging, learner-centered solutions that simplify complex HR processes such as talent management, performance reviews, onboarding, and compliance. Adept at partnering with HR leaders, subject matter experts, and stakeholders to ensure training content is accurate, aligned to organizational goals, and supports both system proficiency and leadership capability development.

Telecommunications/Cust. Svc.

Proven experience developing Instructor-Led Training (ILT), eLearning courses, and performance support resources within telecommunications and customer service environments. Expertise in creating engaging, learner-centered training that supports sales, billing, technical support, and customer experience functions. Skilled at translating complex telecom products, services, and systems into clear, actionable learning solutions using scenario-based learning, simulations, and measurable objectives aligned to business outcomes. Adept at partnering with cross-functional teams to design training that improves customer satisfaction, reduces call handle time, and drives revenue through effective sales and service interactions.

WORK PORTFOLIO

CORE COMPETENCIES

TECHNICAL SKILLS

Check out some of my recent work including:

Articulate Storyline & Rise courses
Techsmith Camtasia videos
Synthesia.ai courses
Vyond Animated Video samples

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TECHNICAL SKILLS

CORE COMPETENCIES

TECHNICAL SKILLS

List of my expert technical skills including:

Instructional Design Technical Skills
Project Management Technical Skills
AI Tools including Synthesia, & Jasper
Salesforce (SFDC)

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CORE COMPETENCIES

Highlighting my core competencies including:

Experience developing eLearning and resources for the following industries:

Healthcare, Manfacturing, Hospitality, Marketing, Legal, Military, Non-Profit, and more.

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top reasons i am the instructional designer you are seeking

Masters Degree

Exceptional Writer

Managing Projects

I possess a master’s degree from Stephen F. Austin State University in Curriculum Development.

Managing Projects

Exceptional Writer

Managing Projects

I successfully manage multiple projects and timelines, organize content efficiently, and meet deadlines without sacrificing quality.

Exceptional Writer

I am an exceptional content writer skilled in expository, creative, persuasive, and technical writing clearly delivering concepts & procedures.

Working With SMEs

Innovative Course Design

Exceptional Writer

I successfully guide SMEs towards effective instructional design through clear communication, collaboration, and empathy by establishing clear roles, facilitating content organization, and encouraging learner-centric design.

Technical Skills

Innovative Course Design

I have 12 years, expert-level experience developing courses using authoring, multimedia, graphic design and AI tools such as Articulate 360 (Storyline & Rise), Adobe Creative Cloud, Adobe Premier Pro, TechSmith Camtasia, Synthesia, DALLE-3, Jasper, ChatGPT, CoPilot, Gemini, and numerous Learning Management Systems (LMS).

Innovative Course Design

I bring innovation to course design using storytelling, scenarios, software simulations interactions, videos, and immersive assessments to keep content engaging and meaningful.